Right of withdrawal

1.1 The Consumer has the right to withdraw from any contract concluded pursuant to these general conditions of sale, without any penalty, within the term of 14 (fourteen) days from when (i) the product was delivered or (ii), in the case of the purchase of several products delivered separately with a single order, the last product has been delivered.

1.2 To exercise the right of withdrawal, the Consumer must inform the seller before the expiry of the term referred to in point 10.1 above, of his decision by logging into his Account with username and password, and going to the "order history and details" section, where the user will be able to select the order for which he wants to make the return.If the order includes two or more products, it will be possible to select and request the return of one or more of the same products. In the event of a purchase made without registering on the website www.valentinarangoni.com, the Consumer can exercise the withdrawal by sending a detailed request no later than 14 days to KILIS DI VALENTINA AND CAROLINA RANGONI EC SAS via the e-mail address at info@valentinarangoni.com

1.3 Following the provisions of the previous point 1.2, the Consumer will receive an e-mail confirming the exercise of the withdrawal, containing the return form to be included in the package, and the instructions to proceed with the return of the product, to be sent no later than the following 14 days to: KILIS DI VALENTINA AND CAROLINA RANGONI EC SAS, Via Maggio 51R - 50125 Firenze (Italy), VAT number 06495940485, Tel +39 055 0674820 10.4 If the Consumer has received the product, he is required to return it to KILIS DI VALENTINA AND CAROLINA RANGONI AND C SAS without undue delay and, in any case, within 14 days from the day on which he communicated the withdrawal. The deadline is met if you send the goods back before the 14-day period has expired. The risks and direct costs of returning the goods will be borne by the Consumer. If you exercise your withdrawal via the Site, before confirming your request for withdrawal, the cost for returning the goods will be indicated if you wish to use the return service offered by the Site.

1.5 The Consumer who withdraws will be reimbursed for the payments made, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and, in any case , no later than 14 days from the exercise of the withdrawal. These refunds will be made using the same payment method used by the Consumer for the initial transaction, unless the Consumer requests a refund on a different means of payment, in which case any additional costs deriving from the different means of payment will be charged to the Consumer. The refund may be suspended until receipt of the goods or until the Consumer has demonstrated that he has returned the goods, whichever is earlier.

1.6 The Consumer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (for example with signs of wear, abrasions, nicks, scratches, deformations, stains, etc.), not complete with all their elements and accessories (including labels and tags unaltered and attached to the product), not accompanied by the attached instructions / notes / manuals, original packaging and packaging and the guarantee certificate, where present, the Consumer will be liable for the decrease in the value of the asset, and will be entitled to a refund of the amount equal to the residual value of the product. For this purpose, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to cover the original packaging of the Products with other protective packaging that preserves their integrity and protect it during transport, even from writing or applying labels.